Nov 4, 2016

Airtel to pay Customer N5m for unsolicited text messages

An Airtel subscriber Mr Emmanuel Anene on Dec. 21  last year filed a suit against Airtel for continues disturbances through unsolicited messages to his line.

NAN reports that Justice Jude Okeke of an FCT high court Maitama had on Wednesday slammed a fine of N5 million on Airtel Nig. Ltd for violation of customer’s right to privacy.
Airtel Nigeria had Initially introduced a 2442 ‘Do not disturb’ mode which was expected to curtail the issue of unsolicited messages but reverse is the case. If you activate it, you may end up missing a life changing sms.

The situation have even worsen, because now it is a pop up message that will just appear in front of your phone screen, if you mistakenly click ok, N50 weekly will be deducted from your account.

The judge held that the crucial issue that calls for determination here was whether or not that the plaintiff evidence made out a case to justify the claims in the reliefs he sought.
Court records showed that the plaintiff evidence of claims was served on the defendant and led evidence in the support of same.
“ The defendant who was afforded the opportunity failed to file statement of defence contradicting the plaintiff’s statement of claim or fails to lead evidence in challenge to the claims; it means he had admitted the facts.
Unless the court does not believe in the evidence or sees any reason in contrary in law it reserves a duty to act on such.
The defendant failed to place any evidence on the other scale of balance there is nothing against in which the plaintiff’s evidence can be weighed"
The court further directed the defendant airtel to pay to the plaintiff damages of N5 million not the N200 million the plaintiff asked for.
This treatment should be extended to MTN, Glo and  Etisalat

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